Your first call with us

1. Appointment and questionnaire — Calendar, confirmation, questionnaire, your own area. What is discussed: You choose an appointment in the calendar. You receive an appointment confirmation. Seconds later a second email arrives with the link to the family questionnaire. The questionnaire should be filled in before the call. Once you have submitted it, your own host-family area is unlocked — with your email address and a password you set yourself. What is not required here: No documents. No certificates. No signature. The four documents a placement later needs only come once you have decided on a particular au pair. (Before, before the appointment)
2. You tell us about your child — Your day, your child, who else is around. What is discussed: What a normal day looks like for you. What your child needs and what comes easily. What is hard in everyday life. Who else is around — siblings, a school companion, therapies, grandparents. And what should change once someone is living in the house. You decide how much you tell us. What is not asked here: No medical reports. No list of diagnoses to read out. No Pflegegrad (long-term care level) notice. The type of disability is already in the questionnaire — the call is about your child, not about their paperwork. (First part, the longer one)
3. We explain how it works — Selection, duration, tasks, costs, your obligations. What is discussed: How you find an au pair — through the gallery, through applications to your questionnaire, or through suggestions from the team. How long a placement takes. What an au pair takes on in everyday life and what expressly not: no nursing care, no medical tasks, no medication. What it costs and when. And which obligations fall to you — registration, insurance, language course: we tell you what needs to be done; which contract you choose is your decision. What does not happen here: No contract. No signature. No payment. No recommendation for an insurer, a bank or a language school. No promise that a particular au pair will be found for you — the choice is always yours in the end. (Second part, the process)
4. Five minutes for your questions — Anything unresolved. Including the uncomfortable. What is discussed: Anything that is still open. Including what might feel impolite to ask: whether this can even work with a child like yours, what happens if it does not work out, what you do if you are employed and nobody is there to guide the au pair. What cannot be answered here: Whether a funding body will cover your costs. We are a placement agency, not an advice centre. On funding we can point to the possibility of the Persönliches Budget (personal budget, a German disability-support allowance) — advising on it is something we neither may nor wish to do. (Third part, firmly scheduled)
5. Afterwards — Your area is open. Nothing else. What is discussed: You have access to your host-family area and can look around at your own pace. You can approach candidates if you wish. You can get in touch weeks later. You get in touch whenever it suits you. (After, after the call)

Five stations: one before, the three parts of the call, one afterwards.